10% off first order with discount code 10YEARS (Does not apply to workshops)

In-Store Shopping - General Information

Where are you located?

What are your store hours?

Is there street parking available?

How can I get to you shop by public transit?

Where can I lock up my bike?

In-Store Shopping - Covid-19 Protocols

Health protocols

Refilling protocols

Ordering Online

Can anything I purchase online be shipped to me, or are certain items for in-store pick up only?

What is the difference between prepackaged and refill products on your website?

I want to order items that are sold in paper bags but I don't want to waste paper

Do I need an account to place an order?

How do I know if my order has been received?

Can I add or remove items from my order once it has been placed?

What is your current fulfillment time?

Can I cancel my order?

What should I do if my order is missing?

There's an item missing from my order, what should I do?

What do I do if I've received an incorrect item in my order?

Deposit Containers

How does your deposit container system work?

Gift Cards

Do you sell gift cards and how do I purchase one?

Can I use a physical gift card that was purchased in-store for an online purchase?

Can I use a gift card that was purchased online for an in-store purchase?

I purchased a gift card online, but have not received it via email.

I've bought a gift card online, can I cancel or return it?

Store Credit

I received a store credit after returning my deposit containers in-store. Am I able to use it for my online purchase?


What payment methods do you accept?


What are my shipping options?

How do I know if my order has been dispatched?

Can I track the status of my order?

Do I have to be at home to receive my delivery?

Can I change the delivery address once I have placed my order?

When will I receive my order?

It is outside the expected delivery time, what do I do?

Do you ship internationally?

What packaging materials do you use when you ship orders?

Returns + Refunds

What is your return policy?

Which products cannot be returned?

How do I return an item?

Can I exchange an item?

Can I return a gift?

Can I return items purchased with a gift card?

What do I do if an item in my order is damaged or broken?

I have purchased something online, can I return it in store?

My Account

I'm having trouble signing in to my account, what should I do?

I have forgotten my password. How do I reset it?

How do I check or change my account details?

Charitable Organizations We Support

How do you support Charitable Organizations?


Are you hiring? How do I apply?


I have a question not answered in your FAQs. How can I reach the Soap Dispensary team?